Refunds and Exchanges
Refunds and exchanges
In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify us in writing within twenty-four hours of receipt and must be returned and received by us within 7 days of such notice. Any failure to notify Finest Vinyl within the timeframe specified shall be deemed acceptance by you that the product is free from any damage whatsoever. Returned products shall be subject to inspection by Finest Vinyl prior to any exchanges, repairs or credits being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.
Please choose carefully before placing an order. We cannot offer refunds for change of mind or wrong selection. We may allow exchanges at our absolute discretion, subject to product availability, and at our reasonable discretion. Should the exchange product not be available at the time of exchange, a credit note will be issued.
In order to be fully eligible for an exchange or return, you must:
• Contact us with the request and reason for the return via email to XXXX within 24 hours of delivery.
• Return the product as new, unworn and unwashed, properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, tags, instructions and documentation, within 7 days for Australian customers and 14 days for international customers, of notice to us;
• Return the product with original invoice received identifying the order.
If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law, Finest Vinyl limits its liability in respect of any such claim to, at its option:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.
Finest Vinyl make every effort to ensure its products are displayed as accurately as possible on the Website, however, we do not warrant that the product descriptions or prices are accurate. The actual colour of products may be different to how they appear on your screen, as monitor colour varies considerably.